Responsible Gaming at borojet

1 Age Restriction & Verification

borojet operates strictly as an adults-only platform. The minimum age to register, deposit, or participate in any form of betting or casino gameplay on borojet is 18 years old. This requirement applies to all players across Bangladesh, regardless of the device or browser used to access the Platform.

We enforce this rule through a mandatory Know Your Customer (KYC) process. All accounts are required to complete identity verification before their first withdrawal request is processed. During KYC, users must submit a valid, government-issued identity document — such as a Bangladesh National Identity Card (NID), passport, or birth certificate — that clearly shows the user's full name and date of birth.

If at any stage borojet has reason to believe that a registered user may be under 18, we reserve the right to suspend the account immediately and request additional age verification documentation. Any winnings accrued on an account that is subsequently found to belong to a minor will be forfeited, and all deposits will be refunded to the original payment method (bKash, Nagad, Rocket, or bank account) as applicable.

Parents and guardians in Bangladesh are encouraged to use parental control software to prevent minors from accessing online gambling websites. We also recommend keeping your device passwords and borojet account credentials strictly private to ensure that children in your household cannot access your account. See the Protecting Minors section below for more guidance.

2 Recognising Problem Gambling

Gambling is a popular form of entertainment enjoyed responsibly by millions of adults around the world, including many players in Dhaka, Chittagong, Sylhet, and across Bangladesh. The vast majority of borojet users gamble within safe limits and treat it as an occasional leisure activity. However, for a small number of people, gambling can develop into a compulsive behaviour that negatively affects their financial situation, relationships, and mental health.

Problem gambling — sometimes referred to as gambling disorder — is a recognised condition characterised by an inability to control the urge to gamble, even when doing so causes significant harm. Understanding the early warning signs is the first step towards getting help. borojet strongly encourages all players to perform an honest self-assessment using the checklist below.

3 Self-Exclusion Tools

Self-exclusion is the most powerful responsible gaming tool available on borojet. It allows you to voluntarily restrict your own access to the Platform for a defined or indefinite period. Self-exclusion is the right choice if you feel that your gambling has become difficult to control, or if you simply need an extended break to reassess your relationship with betting and casino games.

To request self-exclusion on borojet, contact our support team at support@borojet and clearly state that you wish to self-exclude, along with your preferred exclusion duration. Our team will process your request promptly — typically within one hour during peak hours, and within four hours at all other times.

Available Self-Exclusion Periods

• 6 Months: A minimum six-month account suspension. Suitable for players who recognise they need an extended break but intend to return to responsible play in future.
• 1 Year: A twelve-month account suspension, providing a full year away from the Platform to address any underlying concerns.
• 5 Years: A long-term five-year exclusion for players with more serious concerns about their gambling behaviour.
• Permanent / Lifetime: Irreversible closure of your borojet account with no option to reopen. This is recommended for players who feel they should not return to gambling at any point in future.

During a self-exclusion period, borojet will also suppress all marketing communications associated with your account, including promotional emails, SMS messages, and bonus notifications. You will not receive any communications designed to encourage you to return to the Platform before your exclusion period ends.

4 Deposit Limits & Spending Controls

One of the most effective ways to keep gambling enjoyable is to set clear financial boundaries before you start playing. borojet allows all registered users to set personalised deposit limits in Bangladeshi Taka (৳) on a daily, weekly, or monthly basis. These limits apply across all deposit methods, including bKash, Nagad, Rocket, Upay, and bank transfer.

How Deposit Limits Work

• Daily Limit: The maximum total amount (৳) you can deposit within any rolling 24-hour period. Once reached, further deposits are declined until the next 24-hour cycle begins.
• Weekly Limit: The maximum total amount (৳) you can deposit within any rolling 7-day period. The weekly limit cannot exceed seven times your daily limit.
• Monthly Limit: The maximum total amount (৳) you can deposit within any calendar month. Monthly limits provide the broadest overview of your spending and are particularly useful for longer-term budget management.

To set or adjust your deposit limits, please contact our support team at support@borojet with your account details and your preferred limit amounts in BDT (৳). Our team will confirm your new limits by email within one business day. We recommend reviewing your deposit limits periodically to ensure they continue to reflect your actual disposable entertainment budget.

As a general guideline, borojet recommends that no player should deposit more than 5% of their monthly net income in any single month. Gambling should be funded exclusively from disposable income — never from savings, salary advances, loans, bKash credit, or money intended for essential expenses such as rent, food, or education.

5 Time-Out & Cool-Off Periods

If you feel you need a short break from gambling but do not want to commit to a full self-exclusion, borojet's time-out feature allows you to pause your account for a temporary period. During a time-out, your account is fully suspended — you will be unable to log in, place bets, access casino games, or make deposits via any payment method including bKash, Nagad, or bank transfer.

Available Time-Out Durations

• 24 Hours: A one-day cooling-off period. Useful after a session where you feel you have played for longer or wagered more than planned.
• 48 Hours: A two-day break, suitable for a weekend away from the Platform.
• 7 Days: A full week's break — a good option if you are feeling stressed about recent losses or want to reset your habits.
• 30 Days: A one-month suspension. This is the longest available time-out before transitioning into a formal self-exclusion period. If you find that one month is not enough, we will guide you towards the self-exclusion options above.

A time-out can be requested at any time by contacting our support team at support@borojet. Please include your registered email address, your preferred time-out duration, and the words "Time-Out Request" in the subject line. Our team will activate the suspension within one hour.

6 Protecting Minors

borojet is firmly committed to keeping its platform inaccessible to anyone under the age of 18. In addition to our own verification measures, we ask all parents and guardians in Bangladesh to take active steps to ensure that children and teenagers in their household cannot access borojet or any other online gambling service.

Recommended Steps for Parents & Guardians

• Never share your borojet username, password, or bKash/Nagad PIN with anyone, including family members under 18.
• Always log out of your borojet account when you have finished playing, particularly on shared devices such as family computers, tablets, or smartphones.
• Use device-level parental control software to block gambling websites. Many free and paid solutions are available for Android, iOS, and desktop browsers widely used in Bangladesh.
• Enable screen time controls on children's devices to restrict access to certain categories of websites, including betting and casino platforms.
• Talk openly with young people about the risks of gambling, including the potential for financial loss, and explain that gambling is an adult activity with real monetary consequences.
• If you suspect a minor has created a borojet account, report it immediately to support@borojet. We will investigate without delay and take appropriate action.

borojet actively monitors for account behaviour patterns that may indicate underage use, including unusual registration data, inconsistencies between stated age and payment method holder names, and irregular gameplay activity. Any account where underage use is suspected will be suspended pending a full investigation.

7 Support Resources & Contacts

If you or someone you know is experiencing difficulty related to gambling, help is available. Below are the primary channels through which borojet users in Bangladesh can seek support, alongside guidance on how to access our own internal responsible gaming team.

8 Our Commitment to Safe Play

At borojet, responsible gaming is not a compliance checkbox — it is a core value that shapes how we design our platform, train our support team, and communicate with our players across Bangladesh. We believe that a gambling platform that truly cares about its users is one that actively helps them play within safe, sustainable limits.

We are committed to continuous improvement of our responsible gaming programme. This includes regularly reviewing and updating the tools available to players, training our support staff on the latest guidance around gambling harm prevention, and incorporating player feedback into how we present responsible gaming information on the Platform.

borojet will never market gambling products to vulnerable individuals, known problem gamblers, or users who have self-excluded or requested a time-out. We do not use misleading promotional language that implies gambling is a reliable way to make money. All bonus offers and promotions are presented with clear English terms and conditions, including any wagering requirements, so that players can make fully informed decisions.

We also recognise that responsible gaming extends beyond individual player tools. borojet is committed to ensuring that its advertising — whether promotional emails to opted-in users, or any other communications — does not target individuals under 18 or appeal to those with a known gambling problem. Our marketing materials always include the 18+ age restriction notice and a reminder to play responsibly.

If you have any questions about our responsible gaming policies or wish to activate any of the tools described on this page, please contact our dedicated support team at support@borojet. We are here to help, 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6).